RETURN AND REFUND POLICY
Our Return and Refund Policy forms part of, and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.
- EXCHANGE OR DAMAGED PRODUCT
When the product is incorrect from the one that the customer ordered or when the item is damaged, the customer has to send photos or a video within 48 hours after delivery that shows the item is incorrect or DOA (Dead on Arrival).
In this case, we will reship a new item and the customer shall return the product within 15 days of delivery. We will either replace it with another product of the same value, or offer refund or credit note for the product.
You can send it back to us via a cost-effective courier company or registered courier. Wrap the item securely and post it back to us. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and if this results in damage or deterioration, we will charge you for the reduction in value.
Test of returned items: We test every single return. If a returned item is found to be used or damaged as result of usage by our independent test we will charge you for the reduction in value. We advise you to check the item and its instructions carefully before returning it. We will not refund postage for items found to be in good working order. We are not responsible for incompatibilities once you have purchased a product from us. If your return item has been found in good and working order, or working due to failure to charge / incorrectly install device. We then will charge a £10.99 inspection and test fee + £8.99 repackage and shipping fee. Totalling £19.98.
Inspection and Reshipping can be purchased via this link:
We charge a 10% restock fee on all returns.
You are responsible for the cost and risk of returning the Goods to Us. Please contact: firstname.lastname@example.org (UK) or email@example.com (AU) to ask for the returns address, and let us know a reason for the return via email.
If the outcome from our warranty report is in the customers favour, the customer shall not be held responsible for all the shipping fees. After 15 days of the delivery date of the product, we shall be not liable to accept a return from the Customers.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days (date of purchase)
- The Goods are in the original packaging
- The Goods were not used or damaged.
- You have the receipt or proof of purchase
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
- All customers must contact (firstname.lastname@example.org) for approval before sending or returning any item to us.
- We will not be responsible for the returned item without prior notification to Flextron email@example.com (UK) or firstname.lastname@example.org (AU)
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Any gym machines purchased dissembled, will have a void warranty as construction is not assembled by our competent engineers with specific torque and assembly processes.
Goods that are wearable such as compression boots are non refundable due to person hygiene compliance resell procedures. Please ensure sizing and usage is correct before purchasing. Sizing have a tolerance of +- 5% of the total size. Bespoke sizes such as the extra large leg sleeves are longer in length and subject to availability, lead times may vary.
Note: Flextron reserves the right of any changes to the return policy. Any changes will be updated on our website.
International orders are not eligible for return / exchange unless an incorrect product has been delivered.
- HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim a refund by:
- Send us an email at: email@example.com (UK) or firstname.lastname@example.org (AU)
- METHODS OF PAYMENT AND REFUND
We will refund your order to the original payment method, once it has been processed.
- REFUND CYCLE:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly, or any damage). The amount of deduction will be based on the extent of the diminishment in the goods value